Support
Contacting Technical Support
| Phone: | 1.800.663.8986 (U.S. or Canada) or 604.421.5422 |
|---|---|
| Fax: | 604.421.1764 |
| Email: | support@spectrumsignal.com |
| Hours of Operation: | Monday to Friday, 8:00 AM to 5:00 PM, Pacific Time. |
Downloads
Maintenance & Support Packages
Spectrum offers three different Software Maintenance & Support packages to fit your individual needs: Advanced, Basic, and Hourly, summarized in the following table.
| Advanced Support Package | Basic Support Package | Hourly Support | |
|---|---|---|---|
| Hours of Technical Support | Unlimited | 20 Hours | Minimum 5 Hours |
| Duration | 1 Year | Until all hours are used or 1 year has passed (whichever occurs first) |
Per Incident |
| Software Maintenance | Yes | Yes | No |
| Guaranteed Response Time | 4 Business Hours (North America) 1 Business Day (International) |
1 Business Day | 1 Business Day |
| Dedicated Support Engineer | Yes | No | No |
| Number of users | 10 | 5 | 1 |
For more information about these packages, please read the Terms of Use for Software Maintenance & Support Packages (pdf). For assistance in your critical stages of development, Spectrum also offers on-site support.