Contacting Technical Support

Phone: 1.800.663.8986 (U.S. or Canada) or
Fax: 604.421.1764
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM, Pacific Time.


Maintenance & Support Packages

Spectrum offers three different Software Maintenance & Support packages to fit your individual needs: Advanced, Basic, and Hourly, summarized in the following table.

Advanced Support Package Basic Support Package Hourly Support
Hours of Technical Support Unlimited 20 Hours Minimum 5 Hours
Duration 1 Year 1 year or until all hours used
(whichever occurs first)
1 year or until all hours used
(whichever occurs first)
Software Maintenance Yes Yes No
Guaranteed Response Time 4 Business Hours (North America)
1 Business Day (International)
1 Business Day 1 Business Day
Number of users 10 5 1

For more information about these packages, please read the Terms of Use for Software Maintenance & Support Packages (pdf). For assistance in your critical stages of development, Spectrum also offers on-site support.

Support Contact Form

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