Technical Support

Contacting Technical Support

Please provide the following information when contacting support:

• Your support ID number
• A concise description of the problem
• The name of all Spectrum hardware components
• The name and version number of all Spectrum software components
• The minimum amount of code that demonstrates the problem
• The version number of all software packages, including compilers and operating systems

Downloads

• Technical Support & Maintenance Datasheet (pdf)
• Software Updates
• Manuals
• Example Programs

Maintenance & Support Packages

Spectrum offers three different Software Maintenance & Support packages to fit your individual needs: Advanced, Basic, and Hourly, summarized in the following table.

For more information about these packages, please read the Terms of Use for Software Maintenance & Support Packages (pdf). To register, complete and return this registration form or contact your local sales representative.

For assistance in your critical stages of development, Spectrum also offers on-site support. Find out more on how to order and requirements for on-site support.